Last updated: July 17, 2026. This Privacy Policy explains how VA Pro Group Solutions LLC collects and uses information when you visit this website, request an estimate, contact us, upload project materials, or communicate with us about residential remodeling, painting, carpentry, deck, and related home-improvement services.
Information We Collect
We collect information that helps us respond to inquiries, evaluate project fit, schedule estimates, provide services, improve the website, and maintain appropriate business records. The information we collect depends on how you interact with the website and with our team.
Information You Provide
You may provide personal and project-related information such as your name, phone number, email address, city or ZIP code, property details, preferred service, project description, timeline, budget range, photos, documents, and any other details you choose to submit. You may also provide information during phone calls, text messages, emails, estimate appointments, or other communications.
Automatically Collected Information
When you visit the website, standard technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, date and time of visit, approximate location, and general usage information. This information helps operate, secure, and improve the website.
Cookies and Analytics
The website may use cookies, pixels, tags, scripts, and similar technologies to remember preferences, understand website traffic, measure marketing performance, improve user experience, and protect the website. You can adjust cookie settings through your browser, but some website features may not work as intended if cookies are disabled.
Google Analytics
We may use Google Analytics or similar tools to understand how visitors find and use the website. Google Analytics may collect information such as pages visited, time on site, browser and device details, approximate location, and referral sources. Google uses this information according to its own privacy practices and settings.
Google Ads & Remarketing
The website may use Google Ads, conversion tracking, and remarketing technologies. These tools can help measure whether advertising leads to calls, form submissions, or other website actions, and may allow ads to be shown to people who previously visited the website. These technologies may use cookies or similar identifiers.
Meta (Facebook & Instagram) Pixel
The website may use the Meta Pixel or similar Meta business tools to measure advertising performance, understand visitor activity, and support remarketing on Facebook, Instagram, and related Meta services. Meta may process this information according to its own privacy policies and user settings.
Communication by Phone, SMS and Email
When you contact us or request an estimate, we may respond by phone, text message, email, or other communication methods you provide. Communications may include appointment coordination, project questions, estimate follow-up, scheduling updates, service information, and customer support. Message and data rates may apply for SMS communications. You may ask us to stop non-essential communications at any time.
Estimate Request Forms
Information submitted through estimate request forms is used to review your project, contact you, determine whether our services may be a good fit, schedule appointments, prepare estimates, and maintain records related to your inquiry. Submitting an estimate request does not create a contract or guarantee service availability.
Uploaded Photos and Documents
If you upload or send project photos, documents, drawings, inspection notes, inspiration images, or other files, we use them to understand your request and evaluate potential work. Please share only materials you are authorized to provide. Do not upload sensitive personal information, confidential documents, or third-party materials unless they are necessary and you have permission to share them.
How We Use Your Information
We may use information to respond to inquiries, provide estimates, schedule appointments, communicate about services, perform requested work, process payments where applicable, maintain business records, improve website performance, measure advertising effectiveness, prevent fraud or abuse, protect our legal rights, and comply with applicable laws or obligations.
Sharing of Information
We do not sell customer information to third parties. We may share information only when reasonably necessary to operate the business, provide services, support website functionality, process communications, measure marketing performance, comply with legal obligations, protect rights or safety, or work with trusted service providers who assist us.
Third-Party Services
We may use third-party providers for website hosting, analytics, advertising, maps, forms, email, phone or SMS communications, scheduling, payment processing, reviews, social media, security, and business operations. These providers may process information according to their own privacy policies and the services they provide to us.
Data Security
We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, misuse, loss, or disclosure. No website, transmission, or storage system can be guaranteed completely secure, so please avoid sending highly sensitive information through website forms unless requested and appropriate.
Data Retention
We retain information for as long as needed to respond to inquiries, provide services, maintain business and project records, comply with legal or accounting obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Retention periods may vary based on the type of information and the reason it was collected.
Your Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information you previously provided, subject to legal, contractual, recordkeeping, and legitimate business requirements. You may also ask us to stop non-essential marketing communications. We may need to verify your identity before completing certain requests.
California Privacy Rights (CCPA/CPRA, Where Applicable)
If California privacy laws apply to your information, you may have rights to know what personal information is collected, request deletion, request correction, opt out of certain sharing, and limit use of sensitive personal information. VA Pro Group Solutions LLC does not sell customer information. To submit a privacy request, contact us using the information below.
Children's Privacy
This website is intended for adults seeking residential remodeling, painting, and home-improvement services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the website, please contact us so we can review and address the matter.
External Links
The website may include links to third-party websites, platforms, maps, social media pages, review sites, manufacturers, or other external resources. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their policies before submitting information to them.
Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, technologies, or legal requirements change. The updated date above identifies the current version. Continued use of the website after an update means the revised policy applies going forward.
Contact Information
Questions about this Privacy Policy or privacy-related requests may be emailed to info@vaprogroup.com or discussed by calling (704) 287-6643. You may also contact us through the contact page.