Last updated: July 28, 2026. These Terms of Use apply to the VA Pro Group Solutions LLC website and to general communications started through this website. A signed proposal, project agreement, invoice, or other written project document may include additional terms that apply to specific work.
Acceptance of Terms
By visiting or using this website, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the website. These terms are intended to cover website use and preliminary service inquiries; they do not replace any written agreement accepted for a specific project.
Services
VA Pro Group Solutions LLC provides residential remodeling, painting, carpentry, deck building, deck repair, and related home-improvement services. Website descriptions, photos, and service pages are provided for general informational purposes only. They do not guarantee that a particular service, material, schedule, or method is available or appropriate for every home.
Estimates and Pricing
Submitting a form, calling, emailing, or sending project photos does not create a binding estimate, contract, or obligation for either party to proceed. Pricing depends on the final scope of work, property conditions, material selections, access, schedule, and any other details reviewed during the estimate process. Any accepted written proposal or project agreement controls the final scope, exclusions, pricing, and change-order process.
Unforeseen or concealed conditions, customer-requested changes, product availability, code requirements, or conditions discovered after work begins may affect price, schedule, and scope.
SMS Terms & Conditions
Program description. VA Pro Group Solutions LLC operates a customer care text messaging program for people who have contacted us about residential remodeling, painting, carpentry, deck, or related home-improvement work at their own property. The program is used to answer your questions, arrange and confirm the free on-site estimate appointment, send you your estimate, share crew arrival and schedule updates, and provide customer support about your own project.
Manual, one-to-one messages only. Every message is written and sent by hand by the business owner to one customer about that customer's own project. We do not send marketing, promotional or advertising messages. We do not send bulk or mass messages. We do not run automated, scheduled, recurring or drip message sequences, and no message is ever sent by software on its own. When the project is complete, or if you decide not to proceed, the conversation ends; at most the owner may send one further message by hand if something genuinely needs following up.
How you join. You receive text messages only after you give express written consent. You may consent by ticking the separate SMS consent box on our estimate request form or contact form, by asking us during a phone call to continue by text, by texting us first from your own mobile number, or by asking us through our Google Business Profile to reply by text. The consent box on our forms is not ticked in advance and is never required in order to submit a form.
Consent is not a condition of purchase. You do not have to agree to receive text messages in order to request an estimate, receive a quote, or buy any product or service from us.
Message frequency. Message frequency varies. Messages are sent in response to your request and during an active project conversation, so the number of messages depends on your own exchange with us.
Cost. Message and data rates may apply. Your mobile carrier's standard rates apply to messages you send and receive. We do not charge for the messages themselves.
How to opt out. Reply STOP to any message at any time. We will send a single confirmation message and then stop sending text messages to that number. You may rejoin by replying START or UNSTOP, or by asking us.
How to get help. Reply HELP to any message, or call (704) 520-5770. You may also reach us through the contact page.
Carriers and delivery. Supported carriers include AT&T, Verizon Wireless, T-Mobile, and other participating US carriers. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and depends on your carrier and device.
Privacy. Our Privacy Policy describes how we handle your mobile number and consent record. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties.
Scheduling
Project timing depends on scope, weather, material availability, customer decisions, property access, permits or approvals when applicable, and existing commitments. Any dates discussed before a written agreement are estimates unless the final project documents state otherwise. We work to communicate schedule changes clearly and professionally when delays or adjustments are necessary.
Payments
Payment requirements are set by the written proposal, agreement, invoice, or other project document accepted for the work. Customers are responsible for making payments on time according to those terms. Late or unpaid balances may affect scheduling, continuation of work, completion, or release of final documentation, subject to the applicable agreement and law.
Customer Responsibilities
You agree to provide accurate information, confirm that you are authorized to request work at the property, and share known conditions that may affect the project. This may include access limitations, prior damage, moisture concerns, electrical or plumbing issues, structural concerns, HOA requirements, permit constraints, pets, valuables, security systems, or other relevant property details.
Photos or files submitted through the website should relate to your own project or be shared with proper permission. Please do not send unlawful, confidential, harmful, or third-party material that you are not authorized to provide.
Warranty Disclaimer
The website is provided for general information and is made available on an "as is" and "as available" basis. We do not warrant that website content will always be complete, current, uninterrupted, or free from technical error. Any workmanship warranty, product warranty, or service-specific warranty applies only if it is included in the written project documents or provided by the applicable manufacturer.
Nothing in these terms is intended to disclaim rights or warranties that cannot legally be waived.
Limitation of Liability
To the extent permitted by law, VA Pro Group Solutions LLC is not responsible for indirect, incidental, special, consequential, or punitive damages arising from use of this website or reliance on general website information. Liability related to an actual project is governed by the written project agreement and applicable law. These terms do not limit liability that cannot legally be limited.
Intellectual Property
Website text, photographs, graphics, branding, logo, layout, and other original materials are owned by or licensed to VA Pro Group Solutions LLC and are protected by intellectual-property laws. You may view the website for personal project planning and may share links to our pages. You may not copy, republish, modify, distribute, or use website materials for commercial purposes without prior written permission.
Privacy
Our Privacy Policy explains how information submitted through the website is collected and used. Third-party services linked or embedded on the website, such as maps, reviews, social platforms, or communication tools, may operate under their own privacy policies and terms.
Governing Law (North Carolina)
These Terms of Use are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Any dispute related to website use will be handled in an appropriate North Carolina court unless a written project agreement states a different process required by law.
Contact Information
Questions about these terms may be discussed by calling (704) 520-5770. You may also reach us through the contact page.